Frequently Asked Questions

Have a question? Check out our FAQ below. If you can't find the answer you're looking for, feel free to contact us at support@cinefind.app.

• General Questions

  • What is Cinefind?

    Cinefind is a platform that compiles every free in-theater movie screening in your city, making it easier than ever to discover exciting film opportunities near you.

  • How does Cinefind work?

    We deploy agents to continuously monitor various websites and forums to gather the latest screening information and instantly add it to our platform. This ensures you have the fastest and most reliable way to discover free in-theater movies.

  • Is it just for Los Angeles residents?

    No! Cinefind is currently available in 35 cities across the United States and is rapidly expanding to new locations.

  • Do I need to be a guild member?

    All screenings available on our website do not require guild memberships, however some screening hosts may prioritize member RSVP’s.

• Features

  • What features does Cinefind offer?

    Cinefind offers a range of features including: - Comprehensive listings of free in-theater screenings. - Watchlists to track movies you want to see. - Notifications for upcoming screenings based on your preferences. - Detailed film information such as cast, crew, and genres. - Verified user submissions & More!

  • Are all screenings really free?

    Yes, every screening listed on Cinefind is completely free.

  • Does Cinefind offer recommendations based on my preferences?

    Yes, Cinefind offers personalized recommendations based on your watchlist to ensure you never miss a screening you’ll love.

  • Can I create a watchlist of movies to watch?

    Yes, Cinefind allows you to create a watchlist. You’ll also receive notifications when screenings for movies on your watchlist are announced.

• Account and Access

  • Do I need an account to use Cinefind?

    Yes, creating an account is required to access all Cinefind features.

  • How do I create an account?

    Simply click "Sign Up" on our homepage and follow the registration instructions.

  • How do I reset my password?

    You can reset your password in the settings section of your account.

  • Can I delete my account?

    Yes, you can delete your account through the settings page.

  • Can I use Cinefind without creating an account?

    No, an account is required to use Cinefind and access its features.

• Screenings and Events

  • How do I find screenings in my city?

    Create an account, select your location, and start exploring listings tailored to your area.

  • Are the listings accurate and up to date?

    Yes, our listings are continuously updated to provide the most accurate and reliable information.

  • How far in advance are screenings posted?

    This varies depending on the event and the host. Some screenings are posted weeks in advance, while others may appear closer to the event date.

  • How often are new screenings added?

    Screenings are added daily as we continuously gather new information.

  • What should I do if a screening I want is sold out?

    Sold-out screenings may have additional tickets released. Keep checking back for updates.

  • Are events ever canceled or rescheduled?

    Yes, events can be canceled or rescheduled. If you RSVP’d, you will receive an email from the screening host if this happens.

• Multiple Cities

  • Can I sign up for multiple cities?

    You can easily switch between cities in the settings section of your account.

  • How do I switch between cities?

    Go to Settings > Location to select a new city.

  • Will I get notifications for multiple cities if I sign up for them?

    No, you can only receive notifications for one city at a time. However, you can create multiple accounts for different cities if needed.

• Promotions and Contributions

  • Can I promote an independent film on Cinefind?

    Yes, you can submit any film for promotion through the user submission feature on the Discover page.

  • Can I submit an event to Cinefind?

    Yes, events can also be submitted via the user submission feature on the Discover page.

  • Are there any restrictions on the types of events I can promote?

    Only entertainment-related events are allowed on Cinefind.

  • How do I get my event verified on Cinefind?

    Once you submit an event, a Cinefind admin will verify the information before it is added to the platform.

  • Is there a fee to promote an event or film?

    No, promoting events and films on Cinefind is completely free.

• Tickets

  • Can I resell tickets I booked through Cinefind?

    This depends on the screening host’s policies. Contact them for more details.

  • Are all events listed on Cinefind free?

    Yes, every event listed on Cinefind is free.

  • Do I need to print my ticket, or can I show it on my phone?

    You will receive an email with detailed instructions, including whether mobile tickets are accepted.

  • What happens if I lose my ticket?

    Reach out to the screening host. Their contact details will be included in the confirmation email you receive after RSVP.

  • Can I transfer tickets to someone else?

    This is up to the screening host. Contact them for clarification.

• Billing and Subscriptions

  • How much does Cinefind’s notification service cost?

    Our subscription costs $4.99 per month.

  • How can I sign up for the subscription service?

    Enable the notification switch on the Discover page to subscribe, or visit settings.

  • How do I update my payment method?

    Payments are processed via Stripe. You can update your payment method through your Stripe customer portal.

  • Is the payment recurring?

    Yes, payments are recurring, but you can opt out at any time.

  • Can I cancel my subscription?

    Yes, subscriptions can be canceled at any time.

  • How do I cancel my subscription?

    You can cancel your subscription through the Stripe customer portal.

  • If I cancel, will I still get notifications until the end of the billing cycle?

    Yes, you will continue receiving notifications until the end of the current billing cycle.

  • Will I get a refund if I cancel midway through the billing cycle?

    No, refunds are not issued for cancellations made during a billing cycle.

  • How is my payment processed?

    All payments are securely processed via Stripe.

  • Is my payment information secure?

    Yes, Cinefind does not store payment details. Stripe ensures all transactions are secure.

  • Who do I contact if I have billing issues?

    Please email support@cinefind.app for assistance.

  • What happens if my payment fails?

    If a payment fails, contact support@cinefind.app for help.

  • How do I reactivate my subscription if I canceled it?

    Simply toggle the notification switch back on to reactivate your subscription.

  • Do I need a Cinefind account to subscribe to notifications?

    Yes, an account is required for subscription services.

• Technical Support

  • What do I do if the website isn’t working?

    Please email support@cinefind.app for assistance.

  • How do I report a bug?

    Report bugs by contacting support@cinefind.app.

  • Who do I contact for technical support?

    Email support@cinefind.app for technical issues or questions.

  • Can I use Cinefind on any device?

    Yes, Cinefind is available and optimized for all devices.

• Privacy and Security

  • Is my personal data safe with Cinefind?

    Yes, we prioritize your privacy and ensure your data is secure.

  • How does Cinefind use my information?

    We use your information to provide personalized notifications, maintain your account, and improve your user experience.

  • Does Cinefind share my information with third parties?

    No, Cinefind does not share your information with third parties.

  • How do I manage my notification preferences?

    Notification preferences can be adjusted in your settings.

• Community and Engagement

  • Can I leave reviews for events or screenings?

    Currently, reviews can only be shared on social media platforms and other review websites and forums.

  • How do I share a screening with friends?

    Use the share icon on the screening’s detail page to send it to friends.

  • Can I follow other users or contributors on Cinefind?

    At this time, interaction with other users is not available on Cinefind.

• Miscellaneous

  • What types of events does Cinefind include?

    Cinefind focuses on entertainment-related events, including in-theater and occasional virtual screenings.

  • Does Cinefind list virtual screenings or online events?

    Yes, but these are less frequent compared to in-person theater events.

  • How do I unsubscribe from emails or notifications?

    To temporarily disable notifications, toggle the notification switch off. To unsubscribe completely, cancel your subscription through settings.